Privacy policy

1. Who is responsible for your information

Humber Technical Solutions is a UK sole trader business offering technical services (estimating and CAD support for M&E contractors and consultants) and digital services (website design, hosting and support). Business support services are planned but not yet offered. Humber Technical Solutions is responsible for the personal information described in this privacy policy.

For any privacy question or request, email [email protected].

2. Information we may collect

We only ask for information that is reasonably needed to respond to an enquiry, prepare work, deliver services and keep appropriate business records.

• Your name, company name and business contact details.
• The service you are interested in and the information you include in an enquiry.
• Emails and other correspondence relating to an enquiry, quotation or project.
• Information needed for invoices, accounts and tax records if you become a client.
• Basic technical information that may be recorded by the website hosting provider for security and reliable operation, such as an IP address and server request logs.

3. Why We use personal information

Responding to enquiries

We use contact details and enquiry information to understand what support you need, reply to you and, where appropriate, prepare a quotation or scope of work. The lawful basis is legitimate interests in responding to genuine business enquiries and operating Humber Technical Solutions.

Providing services

If work proceeds (including website design, hosting and support for your business), We use relevant contact and project information to deliver the agreed service, communicate about the work and maintain appropriate records. Depending on the circumstances, the lawful basis may be contract, legitimate interests, or both.

Accounting and legal records

We may keep invoice, payment and transaction records where required for tax, accounting or other legal obligations. The lawful basis is legal obligation.

Website and enquiry security

Limited technical information may be used to protect the website and enquiry process from misuse, spam and security threats. The lawful basis is legitimate interests in protecting the business and its systems.

Business prospecting and B2B marketing

Humber Technical Solutions may identify relevant UK businesses that may have a genuine business need for our services and collect limited professional contact information about appropriate business contacts.

This may include a person’s name, job title or company role, business email address, employer or business name, the public source of the information, email verification information, and records of whether we have contacted them or they have asked us not to contact them.

This information may be obtained from publicly available business sources, including company websites and Companies House.

We use this information to identify suitable businesses and introduce Humber Technical Solutions’ services to relevant professional contacts. Our lawful basis for processing personal information for targeted business-to-business prospecting is legitimate interests, where we have assessed that our commercial interest in relevant and proportionate business development is not overridden by the individual’s rights and interests.

We do not use this process to automatically market by email to sole traders or other individual subscribers where the applicable electronic-marketing rules require consent or another permitted basis.

Where we send business-to-business marketing, we identify Humber Technical Solutions and provide a straightforward way to object to or opt out of future marketing. If someone objects to direct marketing, we retain the minimum information necessary to maintain a suppression record and prevent further marketing.

4. Who information may be shared with

We do not sell personal information.

Information may be shared only where reasonably necessary with service providers that help operate the business, such as website hosting and email providers, associates and sub-contractors who help deliver technical or digital work (who are required to keep client information confidential and use it only for the agreed work), professional advisers, or public authorities where disclosure is required by law.

The website enquiry form currently uses FormSubmit to receive form submissions and forward them to [email protected]. FormSubmit states in its documentation that form submissions can be retained for 30 days. You can also contact us directly by email instead of using the form.

We may use Reoon Email Verifier to check whether a business email address appears deliverable before contacting it. This involves sending the email address to Reoon for verification. Reoon’s own privacy and data-processing terms apply to its handling of that information.

5. International processing

Some technology providers, associates or sub-contractors may be located or process information outside the United Kingdom. Where this happens, the relevant provider and Humber Technical Solutions are expected to use safeguards required by UK data protection law where those safeguards are necessary.

6. How long information is kept

Personal information is not kept indefinitely just in case it may be useful later.

• General enquiries that do not lead to work are normally reviewed and deleted within 12 months of the last meaningful contact.
• Business prospect information that does not lead to an ongoing relationship is normally reviewed within 12 months of the last meaningful activity and deleted where it is no longer required. Minimal suppression information may be retained for longer where necessary to ensure that an opt-out or objection continues to be respected.
• Client and project correspondence may be kept for longer where it remains reasonably necessary for the working relationship, project records, resolving queries or protecting legal rights.
• Financial and tax records are kept for the period required by HM Revenue and Customs. For self employed business records, this is generally at least five years after the 31 January submission deadline for the relevant tax year.
• FormSubmit states that it retains form submissions for 30 days.

7. Your data protection rights

Depending on the circumstances and the lawful basis being used, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction of use, portability, or to object to certain processing.

To make a request, email [email protected]. We may need enough information to confirm your identity and understand the request.

If you are unhappy with how your information is handled, you also have the right to complain to the Information Commissioner's Office.

8. Cookies and tracking

The website supplied by Humber Technical Solutions does not intentionally use analytics cookies, advertising cookies or behavioural tracking. If analytics or marketing technology is added later, this privacy information and any required cookie choices will be updated before that technology is used.

9. Automated decisions

Humber Technical Solutions does not use your personal information to make solely automated decisions that have legal or similarly significant effects on you.

10. Keeping information secure

Reasonable technical and organisational measures are used to protect personal information. No method of electronic communication is completely risk free, so please avoid sending unnecessary sensitive personal information.

11. Changes to this policy

This policy will be reviewed when the way personal information is collected or used changes. The latest version will be published on this website.